Terms and conditions
CANCELLATION POLICY:
The Following Terms Apply To All Appointments Made.
•Some treatments require 25% Non Refundable Booking Fee or card details left at time of booking.
This is to secure our undivided attention to you during your appointment which will not be confirmed until booking fee or card details has been received.
•24 hours notice is required if you need to cancel or change your appointment, otherwise the late cancellation costs as laid out below will be charged.
•If we receive less than 24 hours notice, we will endeavour to fill your appointment with another client and if we are successful your booking fee will be refunded or used to secure your next appointment .
•If we receive less than 24 hours notice and we are not able to fill the slot, then you will incur a charge of 100% of the full treatment value
•If you fail to show for the appointment, your treatment(s) will be charged at full cost.
•If part of a booking is cancelled or changed after arrival, the full cost of the treatment(s) as booked will remaining payable upon departure.
•Course Packages with appointments missed or late cancellations, will automatically be deducted from course records.
Salon polices and terms and conditions
Please be aware by making an appointment you acknowledge and agree to abide by these terms and conditions Emily louise beauty reserves the right to cancel, delay, shorten or change treatments where reasonably necessary due to the effects of any of the provisions below.
BOOKING APPOINTMENTS
Appointments with Emily louise beauty are essential. To avoid disappointment we recommend you book your treatment in advance by calling, or emailing us.
ARRIVAL
Any inappropriate behaviour may be reported to the police.
Please arrive at your appointment on-time. If you are running late for any reason, please let us know as soon as possible as late arrivals may mean we are unable to honour your booking, or your treatment time may need to be reduced if we have scheduled appointments after yours.
LATE ARRIVALS
We fully understand that sometimes being late is outside of your control.. We will always do our best to accommodate late arrivals. (Within 15 minutes after your appointment) by performing the most complete treatment possible in the time remaining at the full price. Unfortunately, arriving 15 minutes after the scheduled time of your appointment will result in full charges and no other appointment will be booked until paid.
We recommend that you plan ahead for your visit to Emily louise beauty . We'll be happy to answer any questions you may have about our location, parking and travel options.
CANCELLATIONS
If you need to cancel your appointment, please contact us at least 24 hours in advance. Since we turn away other clients to hold your booking, any cancellations with less than 24 hour's notice will result in full charges and no other bookings will be made until paid.
REFUND POLICY - PRODUCTS
We cannot give refunds on any products sold to due to personal hygiene and health and safety reasons. If there is a fault with the product we can send back to the manufacturer for review.
REFUND POLICY - SERVICES
Our treatments are carried out by a qualified therapist. If you have had a treatment that you are unsatisfied with please bring it to the attention of the therapist and follow the complaints procedure (detailed below) We do not give refunds on any treatments however we will look into your concerns immediately and try to resolve the matter as quickly as possible.
REFUND POLICY (PRE-PAID COURSES)
Emily Louise beauty gives full or partial refunds for any unused treatments within pre-paid courses up to 14 days from the purchase date. If any of the course treatments have been used the amount to be refunded will be based on individually priced treatments and not the course discount price.
For any refunds there will be an admin fee of £40.
COMPLAINTS PROCEDURE
It is our objective to ensure that every client is delighted with the services that they receive at Emily Louise beauty.
However, we recognise that on occasions things can go wrong. If this does happen we will try to ensure we put things right at the earliest opportunity. This procedure advises how to bring things to our attention if you are not happy about the service that you have received.
We will ensure that all complaints are followed through, documented and when appropriate action is taken to prevent a recurrence.
The quickest and most effective way of resolving any problem is to bring it to our attention immediately. Please raise your concern with the therapist. They will listen carefully to your concerns and do what they can to correct any problems.
All complaints need to be documented in writing via email at contact@emilylouisebeauty.co.uk
Please provide as much detail as possible, including details of your treatment, date and time of your appointment and your exact complaint.
Your complaint will be assessed and we aim to get back to you within 48 hours of receiving your complaint in writing.
CHILDREN
Children are allowed in the salon but no where near or in the sunbeds by law. Children must be well behaved and not cause any disturbance to any other customers treatments. They must also not touch any stock within the salon.
CLIENT QUESTIONNAIRE & HEALTH CONDITIONS
All new clients will be requested to complete a Client Questionnaire form before our therapist can perform any treatments on you. Failure to do so will result in us refusing to perform your treatments. Please advise us of any health conditions, allergies, or injuries which could affect your service when completing this form. It is your responsibility to let us know of any changes in your circumstances before your treatment goes ahead. We also reserve the right to ask you to complete the Client Questionnaire every 6 months so that we can update our records.
AGE RESTRICTIONS
You must be 18 or over to receive massage treatments. For all other treatments you will require written parental consent. We reserve the right to refuse performing treatments on any guest who is under the age of consent.
SPECIAL CIRCUMSTANCES
Pregnant woman can indeed receive many treatments as long it is not in the first trimester.
We will not perform any treatment if there is any morning sickness, decrease in foetal movement over a 24 hour period, vaginal bleeding or if the client is in bed rest.
CLEANLINESS
In keeping with our commitment to cleanliness, safety and hygiene, our equipment is sterilized and sanitized after every service and treatment.
LOSS OR DAMAGE OF PERSONAL ITEMS
Please keep your personal belongings with you at all times, and leave any valuables at home.
THERAPIST/STAFF ILLNESS
Unfortunately we may have to cancel your appointments due to therapist/staff illness and emergency. In the case that we cannot reschedule your appointment in the same day we will have to cancel your appointment and rebook you for another day. We will notify you as soon as we can if we need to cancel your appointment.
PRICING
While we endeavour to keep our website and price lists updated, treatments and prices are subject to change without warning. All prices are inclusive of VAT at 20%.
Thank you for your understanding.